- County Criminal Court Searches – Court Clerks pulling files and/or records needing to be un-archived in a particular county.
- Verifications – Not receiving return calls from Employers and/or schools being closed due to holidays.
- Additional information might be needed in some instances to confirm records and/or confirm information uncovered on a report.
With common delays in mind, Occuscreen encourages clients to call and or email if a report has gone beyond the standard turn-around time. Clients can also log-in to the website at anytime to view the status and progress of reports.
The FCRA obligations include, among other requirements:
- a permissible purpose for ordering reports (such as employment).
- a signed Disclosure and Authorization form from the applicant (prior to screening and separate from the application).
- a requirement for employers to send Pre-Adverse and Adverse Action Letters and a copy of the report upon denying employment due to the screening results.
Pre-Adverse Action Letter: Each employer is required to send a Pre-Adverse Action letter when they believe they may withdraw or deny a job offer, along with a copy of the applicant’s consumer report. A sample of the Pre-Adverse Action letter can be found either on the Occuscreen main website (here), or on the Occuscreen Results Website (for Occuscreen clients), alongside the completed results for the applicant. The FCRA then requires that the employer wait “ a reasonable time period” (ie: 5-10 days) for the applicant to respond allowing them to dispute any information on the report. If they do dispute the report, Occuscreen will guide them through the dispute process (as well as alert the client).
Adverse Action Letter: If there is no dispute from the applicant, the Adverse Action letter will be sent. This letter informs the applicant that employment has been denied or withdrawn due of information on the report. A sample of the Adverse Action letter can be found either on the Occuscreen main website (here), or on the Occuscreen Results Website (for Occuscreen clients), alongside the completed results for the applicant.
Both the Pre-Adverse and Adverse Action letters can be sent by the client via mail, or through a secure email link (which verifies the applicant’s Date of Birth and Zip Code prior to opening).
For any additional questions on this process, please do not hesitate to contact us.